Complaints & Concerns
We Value Your Feedback — and We’re Here to Help
At Fitzgerald Bradley Finance, we strive to deliver exceptional service every time. If something hasn’t gone as expected, we want to know about it so we can resolve it promptly and fairly.
You can make a complaint verbally or in writing using the details below.
How to Contact Us
Bradley Neill
- Director
- brad@fitzgeraldbradley.com.au
- 1/109 Herries Street, East Toowoomba QLD 4350
Contact Our Aggregator – Loan Market Group (LMG)
If you prefer, you can also contact our aggregator directly:
- resolutions@lmg.broker
- 1800 275 564
- Monday to Friday, 9:00 AM – 5:00 PM (AEST)
- Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000
These contact details can also be used for accessibility assistance, including language support or translations.
External Dispute Resolution (EDR)
If we are unable to resolve your complaint internally, you can refer the matter to the Australian Financial Complaints Authority (AFCA) — a free and independent dispute resolution service approved by ASIC.
Contact AFCA
- www.afca.org.au
- Email: info@afca.org.au
- 1800 931 678
- GPO Box 3, Melbourne VIC 3001
You may refer your complaint to AFCA at any time. However, if our internal process is still underway, AFCA may request that it’s completed before taking further steps.
Your Privacy Matters
For full details about how we manage your personal information, please visit our Privacy Policy.